Engagement
Recovery process assessment
Field assessment of how recovery steps are authorized, documented, and handed off — including external agency oversight.
Format
Interviews and case walkthroughs
Typical duration
2–3 weeks
Delivery
Client recovery floors and Bangkok offices
From THB 95,000
Focus
Recovery desks live on scripts, queues, and judgment. This assessment follows selected accounts through contact attempts, promises to pay, escalation, and agency placement, then compares that trail to what finance records as status changes.
Included
- Policy-to-practice gap analysis for escalation rules
- Sample case timelines with evidence of authorization
- Agency oversight checklist (instructions, remittance timing, dispute handling)
- Practical recommendations that fit existing headcount and call capacity
Not included
Mystery shopping of collectors, or redesign of commission schemes for agency staff.